At Odessa Journey, we are committed to ensuring your satisfaction with every purchase. However, if you are not completely satisfied with your order, we offer a straightforward returns and refunds policy.
1. Returns
We accept returns within 14 days from the date of delivery. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide proof of purchase (receipt or order confirmation).
- Products that are damaged, used, or altered will not be accepted for return.
If you wish to initiate a return, please contact us at [email protected] with your order details. Our customer support team will provide you with further instructions on how to return the product.
2. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, we will process your refund to the original payment method. Please note that the time frame for receiving a refund may vary depending on your payment provider, but it typically takes 7–10 business days.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Items marked as “final sale” or “clearance.”
- Used or opened products.
- Products damaged due to misuse or lack of proper care.
- Gift cards, downloadable products, or services.
4. Exchange Policy
At this time, Odessa Journey does not offer exchanges. If you need a different product, we recommend processing a return for a refund and placing a new order for the desired item.
5. Shipping Costs
The cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, Odessa Journey will cover the return shipping costs.
6. Contact Us
If you have any questions or concerns regarding returns or refunds, please feel free to contact us at [email protected].